FAQ
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I often get multiple calls at the same time — can Strato handle them all?
Yes. Strato can manage multiple incoming calls simultaneously, ensuring that every customer is answered right away and no call ever goes unanswered. In fact, we tested it with 11 simultaneous calls and the system had no problems handling them at all.
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Some of my customers speak different languages — can Strato handle that?
Yes. Strato can understand and speak multiple languages, allowing your customers to communicate naturally in the language they’re most comfortable with.
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What is the commitment or contract term for Strato?
Strato operates on a 12-month agreement. This ensures a full year of consistent performance, onboarding support, and ongoing improvements to your AI automation experience.
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Can I change my plan if my call volume increases?
Yes. If we notice that you’re consistently exceeding your included minutes, you can easily upgrade to the next plan at any time. We’ll help you make a smooth transition so your service continues without interruption.
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How will I know when a call comes in?
Strato integrates with the tools you already use — whether that’s your CRM, Microsoft Teams, Slack, email, or SMS. You’ll receive instant, automatic notifications whenever a call is received or completed, so your team stays fully in the loop at all times.
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Can I try Strato for free?
We don’t offer free trials because every Strato bot is custom-built and tailored to each business. However, we can provide you with a demo bot and phone number that you can call to experience how Strato works firsthand.